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| Document and Knowledge Management: |
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Knowledge Management (KM) comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge. Knowledge Management programs are typically tied to organizational objectives and are intended to achieve specific outcomes, these can include, improved performance, competitive advantage innovation, lessons learnt transfer (for example between projects) and the general development of collaborative practices.
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One aspect of Knowledge Management, knowledge transfer, has always existed in one form or another. Knowledge Management programs attempt to manage the process of creation (or identification), accumulation and application of knowledge across an organization. As such Knowledge Management is frequently linked to the idea of the learning organization although neither practice encompasses the other. Knowledge Management may be distinguished from Organizational Learning by a greater focus on specific knowledge assets and the development and cultivation of the channels through which knowledge flows.
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| Frequent Knowledge Management practices include: |
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Enabling organizational practices, such as Communities of Practice and corporate Yellow Page directories for accessing key personnel and expertise.
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Enabling technologies such as knowledge bases and expert systems, help desks, corporate intranets and extranets, Content Management, wikis and Document Management.
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The emergence of Knowledge Management has also generated new roles and responsibilities in organizations.
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